FAQ

The CragCam hooks securely over both ears with a flexible silicone neckband, so it stays locked in through dynamic moves, mantels and falls — nothing in your hands and nothing on your helmet. The open-ear design keeps your ears unplugged so you stay aware of your belayer and surroundings, while the forward-facing 8MP 120° lens captures your whole send hands-free.

Because each CragCam is quality-sourced and tested to keep that premium finish, please allow 12–14 business days for your order to be processed and shipped (occasionally a little longer during busy periods). We’ll send you a tracking number as soon as it’s on its way so you can follow it right to your door.

Every CragCam is quality-checked before it’s packed and shipped. If yours ever arrives faulty or not as described, we’ll make it right — just reach out to cragcam@outlook.com and we’ll organise a replacement or refund free of charge, no questions asked.